Reasonable Accommodation Suggestions

Hey howdy ho everyone,

We recently received a request for some possible options for an employee looking for a reasonable accommodation:

"I have an employee who is having trouble answering phones. They cannot perform a verbal response when fielding reception calls. I am wondering if there is software that allows for type to voice---for example, if the employee types a response, it would then be translated into voice."

I know there are options, but I like casting a wide net. What would you awesome people recommend?