Device Loan-Late Items

Hi,

OK ABLE Tech is updating our policy and procedures for our Device Loan Program. How do other Device Loan Programs navigate late loans?

ABLE Tech:

Collects contact information (name, phone, address, email address)
Collects Alternative contact information (name, phone, address, email address)
Calls all new clients
Provides information for how to properly return items via phone call to new clients, via email, and in papers sent out with the loan
Provides a UPS return shipping label
Sends out reminder emails-2 weeks before loan is due and 1-week before the loan is due
Call, text, and emails when items are late
Sends invoice when items are a month overdue
Files a police report when items or invoice has not been paid within 14 days of the invoice being sent.

Specifically interested interested in what programs are doing in-regards to 7-9.

Thank you!

- Melinda_Dolezal
- 2 days ago
- Reported - view
In NY we require each TRAID Center to have a policy that addresses these areas based on their agency guidelines, so they vary a little, but the common patters we see include:

Phone calls

Written correspondence

Certified letter

Police report

Some TRAID Centers have also invested in mobile device management (MDM) systems so that it is easier to shut down iPads and tablets if they are not returned. NATADS has a newer way of emailing individuals directly if an email is on record, not sure if AT 4 All does too but worth checking either way. We also look at not loaning any additional devices to the borrower until the overdue loans are returned.

Happy to talk more offline if that helps!
- Program Director
- Amy_Perron
- yesterday
- Reported - view
Minnesota has similar procedures to yours. We do NOT do step 5 (borrower is responsible for the cost to return equipment). We inactivate the client in our system (AT4ALL) and add the prefix "DNL" (do not lend) to their name. We were filing police reports, but local law enforcement told us to stop doing that. Since the borrower signs a loan agreement (contract), it is a civil matter and we would have to go to small claims court to pursue. We do file a letter with our "Office of Legislative Auditor" and the Minnesota Bureau of Criminal Apprehension (per state statute). Let me know if you would like a copy of our procedure.

Content aside