Device Loan-Late Items
Hi,
OK ABLE Tech is updating our policy and procedures for our Device Loan Program. How do other Device Loan Programs navigate late loans?
ABLE Tech:
- Collects contact information (name, phone, address, email address)
- Collects Alternative contact information (name, phone, address, email address)
- Calls all new clients
- Provides information for how to properly return items via phone call to new clients, via email, and in papers sent out with the loan
- Provides a UPS return shipping label
- Sends out reminder emails-2 weeks before loan is due and 1-week before the loan is due
- Call, text, and emails when items are late
- Sends invoice when items are a month overdue
- Files a police report when items or invoice has not been paid within 14 days of the invoice being sent.
Specifically interested interested in what programs are doing in-regards to 7-9.
Thank you!
1 reply
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In NY we require each TRAID Center to have a policy that addresses these areas based on their agency guidelines, so they vary a little, but the common patters we see include:
- Phone calls
- Written correspondence
- Certified letter
- Police report
Some TRAID Centers have also invested in mobile device management (MDM) systems so that it is easier to shut down iPads and tablets if they are not returned. NATADS has a newer way of emailing individuals directly if an email is on record, not sure if AT 4 All does too but worth checking either way. We also look at not loaning any additional devices to the borrower until the overdue loans are returned.
Happy to talk more offline if that helps!
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