Policies on Device Management: Damage, Loss, Non-Return, and Upgrade/Disposal

Hello everyone,

I’m reaching out to gather insights on how different programs handle policies related to device management, specifically concerning situations where devices are damaged, lost, or never returned.

1. What policies do you have for devices that are damaged, lost, or never returned?
2. Do you have a monetary deposit policy for high-value items? If so, what is the threshold, deposit amount, and process for collection and return?
3. How do you decide when to upgrade, reuse, or dispose of items? Can anyone share their structured process?

Looking forward to hearing how different programs manage these aspects and learning from your experiences!

Thank you in advance for your input,
Ryan